Local, round the clock support, across the globe, assures you the very best in customer care.

Comfone’s Network Customer Care Centre is available 24 hours a day, seven days a week, for first level support. In cases of emergency technical and operational issues, round the clock support is provided by Global Customer Assistance Centres, which also monitor the entire network and take appropriate network management action when required. Additionally, locally-based help desks situated in over 60 countries offer customers the very best support, often in your own language.

Faults are managed up until they are resolved using a global trouble ticketing system. Each trouble ticket is assigned a level of priority and severity. The customer is kept informed with progress reports throughout the resolution process.