Comfone - Excellence in Roaming

Yes, quality counts to us as much as it does to you. Before we launch any Roaming Relation Comfone will do remote testing of your roaming relation on your behalf. Alternatively, some Comfone members are supporting the Quick Launch feature and relations are commercially launched before testing and potential troubleshooting has been completed by Comfone.

Yes, you can connect to Key2roam using your existing provider(s) or you can choose Comfone's world class Signalling and / or GRX service. As a full service provider, Comfone is in a unique position to bundle these services into Key2roam, allowing you to save costs and increase operational efficiency.

Yes, you can keep your existing DCH. In fact you do not have to change anything from a TAP flow perspective: You continue to exchange TAP/RAP files with your existing DCH. Alternatively if you would like to use Comfone's DC Key2roam Service for your Key2roam roaming relations we can provide this service to you.

Yes, you can keep your existing FCA but in fact you don't have to. Since Comfone also acts as the FCA agent for Key2roam we will look after the complete FCA process for you, saving you money and simplifying your operational procedures.

Since Comfone also acts as the FCA agent for Key2roam we provide you with a single, GSMA certified multi-network invoice each month. Additionally we net-off the total amounts owed by you and owing to you for your Key2roam HPMN and VPMN traffic respectively. Thus, your settlement process for all your Key2roam traffic is simplified to a single netted amount.

Our Payment Guarantee ensures that if you are a net-creditor (for your Key2roam roaming relations) you will receive a direct payment from us within 30 days of the end of the month.

There's no need for you to worry about this, you will receive all your TAP/RAP files with your principal TADIG code. You only need to ensure implementing the Key2roam Partner's (alias) TADIG code. Comfone will provide you with the required information as part of the implementation documentation and will look after the entire Alias TADIG code process.

Key2roam support voice / SMS as well as GRPS / 3G roaming. After a one off implementation process we can remotely test and launch your voice / SMS and GPRS / 3G roaming relations via our roaming hub.

Yes, it is possible to launch CAMEL roaming relations via Key2roam, the Comfone Hub is fully transparent for the CAMEL protocol. In order to do so you will be required to have a voice / SMS relation launched with that roaming partner via Key2roam. CAMEL roaming relations will involve additional tests to be performed by both roaming partners and the agreement of the VPMN to do so.

According to the GSMA principles Key2roam is based on an opt-in principle, you will never be forced to take a roaming relation that you do not want. However as part of the Key2roam Community opening of at least inbound roaming is expected.

No, you only need to sign a single agreement with Comfone, that's it. The GSMA has defined AA.73 as standard agreement template for roaming hubbing services. Once you have signed the AA.73 with Comfone we look after the rest.

You will still sign a CLL for your roaming relations with Comfone with a specified starting date agreed to by all parties. If you are not using Comfone as your DCH it is up to you to inform your DCH about any new roaming relations you launch via Key2roam.

Based on Comfone Pulse, the Comfone Online Reporting portal provides Hubbing reports to the Client Operator via a secure Web connection including login access. This self explanatory and easy to use tool, allows Client Operators to access, download and print a variety of Key2roam reports including:

Dashboard: all relevant Key2roam information on one page, including links to various detailed reports

Member List: lists all live members including alias TADIG code, operator name, country and activation date, services supported and live connections on service level (daily update).

Implementation Status: detailed information on implementation status (Planned, Implemented, Testing, Commercial) on a per relation and service base. Information is provided in two views, customer as HPMN and VPMN. For relations in status "Testing" specific testing details are provided, separated into HPMN and VPMN view.

Address Mapping: provides both Alias GT or IP address and corresponding Real Address, supported by filtering features

Financial Clearing Overview: lists incoming and outgoing Invoice figures by period. Details are available on per relation base for a selected invoice period.

Data Clearing: lists in and outbound traffic volumes including service specific information for voice calls, SMS and data on per relation base

Signalling: reports including SCCP signalling traffic volume exchanged with Comfone Key2roam.

NRTRDE (or HUR in exceptional cases), will be implemented between the both Key2roam members. Please inform your NRTRDE agent prior to the launch of a new relation via Comfone Key2roam to ensure timely implementation of the service. Details could be found in the respective GSMA PRDs.

Comfone Key2roam is compliant with GSMA standards. All elements such as transparency on the IOT, technical interconnection, account transfer procedures, error handling, fraud processes etc. as are aligned with current permanent reference documents (PRD's) like IR.80, BA.62, BA.63 etc. Alignment to these well known standards guarantees easy implementation of internal and external processes.