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bosko mihalovic

Bosko Mihajlovic
FC Coordinator

 

 

Where are you from and how did you end up at Comfone?

I was born in Serbia in 1987. Thanks to my parents, who pursued a great opportunity, we moved to Switzerland in 1991. Since then I have lived in Ostermundigen (BE) and consider myself a proud citizen of Bern. In order to follow my interests in the field of technology, I completed an apprenticeship as a commercial clerk at Swisscom. I then worked as a Sales Consultant and in parallel completed my business studies (HFW Bern) in 2013. After working at Interdiscount as Junior Product Manager, I was eager for a new challenge and that is how I ended up at Comfone, beginning on 1 October 2015.

 

What do you do at Comfone?

I am a Financial Clearing Coordinator and responsible to ensure an efficient and fast cash-flow between my customers and their Roaming Partners, in relation to the profits they have generated on Roaming Traffic. My job includes several tasks, but of most importance is to ensure that our customers are satisfied and get paid by their Roaming Partners.

 

What about Comfone do you love most?

Definitely the spirit and the diversity in the company. There are many clever people from different cultures who all strive to give their best on a daily basis. This determination further improves our services and reputation. I find this very fascinating and motivating.

 

What’s your favourite international destination?

I have been to several places, but cannot decide which one I would consider my favourite. Probably the next destination?

 

 

 

 

katherine buschang

Katherine Buschang
Roaming Coordinator

 

 

Where are you from and how did you end up at Comfone?

I am originally from Alexandria, Virginia. I spent my first 18 years of my life there and then went on to college in North Miami (Barry University), Florida.

After I graduated college, I got married and then my husband and I moved to Switzerland where he started to work for Swisscom. After some months, I saw a job advisement in the newspaper in English (as I did not speak or read any German at that time) and applied for the job. It was an immediate fit for both Comfone and me. I have been working for Comfone ever since October 2007 and consider the people I work with as part of my family.

What do you do at Comfone?

I am a Key2roam Roaming Coordinator

What about Comfone do you love most?

Working for Comfone is not only about the job. I enjoy coming to work here and have ever since I started to work for this company. The people I have met over the years have become my family and the customers that we get to interact with are just amazing. Comfone has given me the chance to work with people from all over the world and I have been exposed to so many different cultures. The international connections that I have built up I am sure will last me a lifetime.

What’s your favourite international destination?

I would have to say South Africa. My husband and I spent about 4 weeks there for the 2010 World Cup and just fell in love with the country, people and culture. South Africa has something for everyone; ocean, wild life, amazing food and very friendly people!

 

 

Comfone, ranked Tier One vendor for IPX, Data Clearing and Financial Clearing

 

For the last six years Comfone has been ranked amongst the leading IPX, Data and Financial Clearing providers worldwide, proving to be the best in the Signalling and Clearing business.

Comfone received outstanding scores across all classifications from customer service to reputation in the Performance ratings and innovation to global presence in the Leadership ratings.

We are proud to share this exciting achievement with you, our industry partners and thank those of you who took the time to kindly rate our services and their delivery, all contributing to this global acknowledgment.

— “It’s amazing to see the achievements Comfone have made in this market. The MNOs comments are just amazing. You might be the best Vendor in the roaming space today.”

Jason Bryan at ROCCO

 

 

florian bossert

Florian Bossert
Roaming Coordinator

 

 

Where are you from and how did you end up at Comfone?

I am Swiss. I came from the hospitality industry and studied how to offer high-level customer service to achieve the very best customer satisfaction. High performance service is my daily goal.

 

What do you do at Comfone?

I’m a Roaming Coordinator.

 

What about Comfone do you love most?

We are one big, multicultural & ambitious unit who pulls the rope in same direction. Comfone is sportive and smart while never hiding the company’s advantageous humour.

 

What’s your favourite international destination?

Vietnam. The food is great and the people are lovely!

 

 

— Comfone’s current strategy was developed in 2010 and has transformed the company into what it is today, a lean, financially stable organisation delivering a simplified solution with guaranteed Swiss precision.

 

target

vision

 

To bring together what belongs together

— To continue to enhance and develop the Key2roam Platform into the world’s most diverse and reliable complete roaming solution combining IPX, Signalling, GRX, Data Clearing, Financial Clearing, Hubbing and Roaming Management services.

Organic growth and a solid foundation

— Through offering an unbeatable price to service quality ratio, to grow our customer base organically and consequently the Key2roam Platform community. To capture new market segments, further extending the Key2roam Platform global coverage and offering an extended, more superior service.

Simplicity and transparency

— To offer simplified roaming and reduced complexity through a single service agreement and transparent pricing models. Through integration of the service layers, providing transparency that allows customers to optimise their roaming business and identify new revenue opportunities.

An open roaming platform

— To create an open platform where Comfone and different 3rd party suppliers offer a continuously growing number of Apps and Value Added Services.

 

foundation

foundation

  • PIONEERS
    PIONEERS
    Contributors to roaming innovations since 1991
  • PRECISION
    PRECISION
    Swiss quality guaranteed
  • ORGANIC GROWTH
    ORGANIC GROWTH
    A natural Approach to business development
  • LEAN ORGANISATION
    LEAN ORGANISATION
    Fast, adaptable and efficient
  • FINANCIAL STABILITY
    FINANCIAL STABILITY
    The world’s most secure economy
  • SIMPLICITY
    SIMPLICITY
    One vendor. One connection. One monthly invoice. All services.
management

management

 

The executive team at Comfone combines a wealth of telecommunications and management experience with a focus on ensuring that Comfone’s services and Apps lead the industry in value for money, quality and simplicity.

Each Executive Board member is committed to ensuring that they deliver the highest level of professionalism both toward Comfone’s growing customer base and through their style of management.

This Approach guarantees both the highest level of service delivery and a professional and motivating working environment.

— 50 years working for comfone between 5 Executive Board members

 

daniel heutschi

Daniel Heutschi
CEO

Daniel Heutschi graduated from the University of St. Gallen, Switzerland, with a Masters degree in Economics.

Following his studies Daniel joined UBS AG where he undertook various roles within the department of Corporate Clients and Mergers & Acquisitions.

In 2004, Daniel joined Comfone as Product Manager. He was responsible for the development and growth of Comfone's innovative service, the Key2roam Hub. Daniel was appointed CFO at Comfone in August 2011 and in this role was responsible for managing Comfone's internal financial processes and the complete Clearing Services Portfolio.

In November 2015, Daniel took on a new challenge as CFO at Diaconis. His responsibilities included complete management of the internal financial processes for the well-respected foundation offering old age housing and care, palliative care and professional integration.

In April 2018, Daniel was appointed as Comfone’s CEO.

 

 

laurent frelechoux

Laurent Freléchoux
CTO

Laurent Freléchoux, Comfone's Chief Technical Officer, graduated in Software Engineering from the Swiss Federal Institute of Technology, Lausanne and then carried out an MBA at IMD, Lausanne.

Laurent began his professional career at NEC C&C Research Laboratories in Japan, he then joined IBM Research Laboratory, Zurich in the field of IP and mobile telecommunications. Laurent then carried out a consulting project with Vodafone Hungary as part of his MBA studies. In 2004, he joined Togewanet as Product Manager for the Weroam WiFi service and took over the product management of the Signalling service, and then the entire IPX Service portfolio at Comfone AG.

From August 2013 to December 2018, Laurent worked as Executive VP IPX Services. In this role, he was responsible for managing the product marketing and operations of Comfone's IPX Service portfolio that include the Signalling, GRX and IPX services. In January 2019, Laurent was appointed as Comfone's CTO.

 

 

olivier bouchaud

Olivier Boucaud
EVP Sales

Olivier Boucaud, Comfone's Executive VP Sales, holds an Honors degree in Economics from the University of Salamanca and a Masters in International Business from the University of Poitiers.

Olivier's product sales experience ranges from various products and services in diverse industries, each time starting up and managing distribution channels in international markets.

His career brought him to Sweden and then to Switzerland where in 2003 he joined Togewanet as Sales Director for Western Europe. In 2007, he joined Comfone in order to develop sales in Europe and later led the EMEA sales team.

Olivier was appointed Executive VP Sales in May 2015 and now he drives Comfone's global sales operations and strategy.

 

 

roberto lima

Roberto Lima
EVP Hubbing & Clearing

Roberto Lima studied Electrical Engineering, with a focus on Telecom at the Brazilian National Institute of Telecommunications (INATEL). Additionally, he completed postgraduate studies in Telecom Engineering at the University of São Paulo (USP), Brazil and then carried out an MBA at IBMEC Business School, Belo Horizonte, Brazil.

Roberto began his professional career at TIM Brazil in Belo Horizonte working with International and National Roaming, Mobile Value Added Services and GSM initiatives and then joined TIM Brazil headquarters in Rio de Janeiro as Roaming Manager. For two years he also acted as Chairman Roaming & Billing Working Group of GSMA Latin America. In November 2007, he joined Comfone as Sales Director Latin America and then moved to Switzerland in December 2008 as Sales Director Southern Europe. In 2009 he was appointed as VP Regional Sales and led the sales activities for Africa, Middle East, Latin America and the Caribbean. From December 2014 he was appointed VP Regional Sales and Director Hubbing Services.

Roberto was assigned the role of Executive VP Hubbing and Clearing Services in January 2019 and in this role is responsible for Comfone's Key2roam Hub, Global Cellular Service, Data and Financial Clearing services.

 

 

marc stadelmann

Marc Stadelmann
EVP Development

After completing his apprenticeship as an electronic technician in Bern, Marc Stadelmann graduated at the University of Applied Science in Lucerne, Switzerland with a Bachelor’s degree in Business Information Technology.

Following his studies, Marc joined PostFinance AG in 2005 where he undertook various roles within the department of Product Development and Projects. He started as a Business Analyst performing analyses work on the customer base. During this time, Marc graduated from the University of Applied Science in Bern with a Master’s degree in Economics.

Marc then moved on to become a product manager and in parallel a project leader. Several years later Marc was, additionally appointed as team leader for Liquidity Solutions. The team included a broad range of products such as: Notifications, Pooling, Technical Channels, Testing Possibilities for the customers plus Money Market Business.

In Spring 2018, during the successful introduction of a new core banking system at PostFinance in the role of Subject Matter Expert, Marc decided to join Comfone. Marc was appointed Executive VP Development at Comfone in July 2018 and in this role, he is responsible for managing the project portfolio.

Comfone Magazine


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