Company history
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Ticketing System

The ticketing system is fully integrated into Pulse and helps to keep track about issues, requests and tasks. The system knows relevant information about users, operators and services. This helps to avoid human error, to be accurate and consistent with the data.

A ticket is characterized with three important attributes:

  1. Ticket-Type
  2. Priority
  3. Ticket-Status

All comments related to a ticker can be done via chat function, which also allows the uploading and downloading of documents. Whenever there is a change in the ticket, i.e. a new chat entry, a change of a detail field or add/remove team member, an automatic e-mail notification will be sent to the watchers defined in the team list.

Ticketing System Workflow

Figure 1: Ticket Workflow

Ticket-Type

Currently, there are two Ticket-Types available:

  • Incident
  • Inquiry
Priority

Three priorities are available:

  • Minor
  • Major
  • Critical
Ticket-Status

The ticket status shows the current state in the workflow:

  • Open
  • In Progress
  • Resolved
  • Closed

 

 

Service features

Chatter

This function is used to post comments and to upload and download files. Each change in the ticket detail will generate an automatic entry in the chat.

Each post will generate an automatic e-mail notification to the watchers defined in the team list.

Pulse users, which have published their business card, can be notified individually by including their contact mention in the chat (e.g. @daniel).

The special contact mention @Team will notify all team members, independent of the Watch settings.

Ticket Details

In specific sections, detail information related to the ticket can stored.

A change of a detail field will generate an automatic e-mail notification to the watchers defined in the team list.

Attachment

All previous uploaded attachments in the chatter, can be downloaded from a list of documents.

Team

The team list defines the Pulse users getting an e-mail notification in case of a change of the related ticket (watcher).

The creator of the ticket as well as Comfone will be added automatically to the team list of each ticket.

Further members can be added individually to the team in order to enable/disable the e-mail notification.

chatter image

Figure 2: Chatter

 

 

Chat and exchange ideas

The Comfone Projects App allows users to interact in all relevant ongoing projects with Comfone. The app provides an overview of all open projects, a Chat function, document upload option and the possibility to add selected team members to each individual project.

The Comfone Projects App offers users the option to chat with team members from both the customer side and from the Comfone team. The chat function includes the possibility to send notification emails to project team members. The project owner can define who is in the project team by adding and removing members under the “Team” tab. Team members can also upload files and documents to the project which are then visible to the project team in both the chat feed and the “Documents” tab.

gears

 

 

Instant Access to your Key2roam Platform Setup

The Key2roam Gateway is a key element of the Key2roam Platform and represents the technical infrastructure that facilitates all services. The app of the same name provides access to the Key2roam Gateway via Pulse.

key2roam platform

Figure 1: The Key2roam Gateway as key element of the Key2roam Platform

 

 

Access to Key2roam Gateway Configuration

Get insights on the optimised IR.21 / IR.85 database

Another great asset of the Key2roam Gateway App is the integrated access to the IR.21 / IR.85 database. Within the various tables you will find what is configured within our systems or be able identify a roaming partner in case you only have partial information at hand.

k2r gateway2

Figure 2: Connection Overview tab within the Key2roam Gateway App

 

 

A multitude of data and features at your fingertips

The Key2roam Gateway provides instant access to the current configuration of the network functions – the Key2roam Platform service engines. The App simplifies the Roaming Coordinators’ daily business by presenting the data in a user-friendly, easily accessible format, including but not limited to:

  • Connection status per partner network and service
  • Current setup based on optimised IR.21 data
  • List of barred IMSIs

In addition to that the App provides some helpful features that include:

  • Search functionality to lookup partner networks
  • Direct integration to other Apps e.g. Signalling Tracing

 

 

Quick Search and integrated Shortcuts

Get your questions answered within seconds

On the home page of the Key2roam Gateway App you will find a smart shortcut leading you directly to various available tools within the Pulse environment, providing deep insight into what you’ve been looking for. A key element of the site is the Quick Search function that allows users to perform a search for different network information and will guide them directly to the relevant data record in the IR.21 / IR.85 database or the corresponding roaming connection, if available.

k2r gateway2

Figure 3: Integration with Signalling Tracing App

 

 

Analyse your Setup

Connections – What is commercial and what is currently under implementation or testing?

The Key2roam Gateway App presents a global list of all networks that have a connection with your company via the Key2roam Platform. Using the filtering, sorting detail drill-down features on the grid allows users to quickly analyse their current setup and status of a particular connection.

k2r gateway4

Figure 4: Connection Overview tab within the Key2roam Gateway App

 

 

Charge, screen and track SMS sent to your subscribers

The Comfone SMS Gateway is an SMS Filtering and Firewall Solution. It is strategically hosted by Comfone in the SS7 Signalling-Cloud and can therefore be efficiently combined with Comfone’s International SS7 SCCP Signalling Service. This perfect combination alleviates any necessity to install a local onsite SMS Filtering solution, which typically includes high maintenance, expensive hardware with high CAPEX outlays.

Other features of the Comfone SMS Gateway include:

  • classification of A2P and P2P SMS traffic
  • creation of SMS Interworking Bulk Files for the direct feed to Comfone's Financial Clearing Service for SMS Interworking invoicing and settlement

The Comfone SMS Gateway Service is a Mobile Operator’s key to monetising A2P SMS traffic.

cash register

 

 

— Comfone has been a major contributor to the evolution and innovation of roaming services since 1991. Below is a chronological overview of the major company milestones.

2017 20 years of Comfone

Comfone celebrates 20 years of independence as a Swiss company

Comfone officially launched the Data Management Service

ROCCO survey results once again rated Comfone’s FC and DC services as the best worldwide

2015 - 2016 Best worldwide

ROCCO survey results rated Comfone’s FC & DC services as best worldwide

Hawkeye launched 2015 - offering sophisticated surveillance features

New Discount Agreements Solution launched 2015

Comfone reached milestone of 500 customers worldwide

2015 - 2016 Best worldwide

ROCCO survey results rated Comfone’s FC & DC services as best worldwide

Hawkeye launched 2015 - offering sophisticated surveillance features

New Discount Agreements Solution launched 2015

Comfone reached milestone of 500 customers worldwide

2012 - 2014 Pulse launched

In 2013, the Key2roam Hub was rated the best hub worldwide based on ROCCO survey results

visROAM, the innovative Roaming Visualisation tool was launched in 2013

Pulse – Comfone’s online business portal went live in 2012!

2009 - 2011 First ConneXion event

Comfone’s first ConneXion event took place in 2011 hosting around 50 participants

2010 saw the launch of Data Roaming over the Key2roam Hub

In 2009, Comfone launched a brand new corporate identity and logo

2009 - 2011 First ConneXion event

Comfone’s first ConneXion event took place in 2011 hosting around 50 participants

2010 saw the launch of Data Roaming over the Key2roam Hub

In 2009, Comfone launched a brand new corporate identity and logo

2002 - 2004 Launch of the Key2roam Hub

Comfone launched the world’s first GSM Hub, Key2roam Hub

GRX was launched in 2003 offering the highest grade of availability and security

Signalling Access over Internet (SAoI), an innovative solution was launched in 2002

2000 - 2001 Privately owned company

In 2001 Comfone launched WeRoam, the world’s first WiFi Roaming Hub

Comfone became a privately owned company in the year 2000, headed by Walter Heutschi, Géraldine Philippe and Toni Stadelmann

2000 - 2001 Privately owned company

In 2001 Comfone launched WeRoam, the world’s first WiFi Roaming Hub

Comfone became a privately owned company in the year 2000, headed by Walter Heutschi, Géraldine Philippe and Toni Stadelmann

1997 Clearing services launch

Comfone launched the first class Swiss Financial Clearing and Data Clearing services

Comfone pioneered the first international Signalling and Roaming Hub - GCS

Comfone was founded after a joint venture between Swiss Telecom PTT and Vodafone was formed

1991 - 1992 First GSM roaming trial

In 1992 the first commercial roaming agreement was signed

The very first GSM roaming trial was successfully completed in 1991 between Swiss Telecom PTT, Vodafone, Telecom Italy and France Telecom

1991 - 1992 First GSM roaming trial

In 1992 the first commercial roaming agreement was signed

The very first GSM roaming trial was successfully completed in 1991 between Swiss Telecom PTT, Vodafone, Telecom Italy and France Telecom

Comfone Timeline

Global presence

Comfone has regional offices around the globe. Click here to find your regional representative.

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Contact us

For any questions or to schedule a meeting, contact our Sales Support team at sales.support@comfone.com

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We are hiring!

Would you like to join the Comfone team? We are hiring! Click here to view our open positions.

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