Unlocking Success: Direct, Sponsored and Roaming Hubs Demystified

In the dynamic realm of mobile communication, making strategic decisions regarding roaming can greatly impact the success of mobile operators and M2M (Machine to Machine) / IoT (Internet of Things) companies. Understanding the differences between Direct Roaming, Sponsored Roaming, and Roaming Hubs is crucial. At Comfone, we offer a mix of these services, tailored to […]

Do more with less: how to gain global coverage

How can you do more with less? In today’s busy roaming world, establishing roaming agreements with MNOs to gain global coverage is becoming increasingly challenging. Roaming Managers might feel that they are in an uphill struggle!   But don’t worry, you are not alone in these challenges!   At Comfone, we hear increasingly from Roaming […]

Global coverage, made simple

At Comfone, our aim is to keep global coverage simple.   Simplicity allows us to understand things properly. It frees up our time and energy to focus on important tasks. It reduces the likelihood of errors.   All of our services are designed to be simple to understand, transparent to use and easy to work […]

4 tips for providing great customer service

Customer service

The aim of this blog post is to explain the skills that I have learnt over the years to provide great customer service. My background is actually hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applicable to […]

Borderless Connectivity

GSMA

We are set to see another revolution in roaming, this time in the form of borderless connectivity. 5G is the fifth generation mobile communication standard, providing very high speeds with very low latency. As it becomes more embedded, it will change the world as we find it by bringing connectivity to billions of IoT (Internet […]