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Connection, communication and Comfone

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As they say in German, 'Der rote Faden' (or red thread) signifies a "coincidental recurring theme". In nature as in life, I am aware of the same constant themes. Communication, connection, inter-connection, constant evolution, endings and beginnings, growth and sustainability, resilience and creativity are the themes that run through our lives, whi...
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310 Hits

Iryna's advice on how to become more successful in international sales

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In this blog, I discuss my 20 years of experience in the Telco industry, discuss what I have learnt and provide some tips on how to be a successful businessperson.   A brief history of telecommunications During the 1990s there was an international trend towards liberalisation in the telecommunications market. Before that, most countries in the...
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461 Hits

What does a developer do?

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I work at Comfone as a software developer and enjoy developing new features. One of my favourite things about my job is the opportunities it provides to work with many different technologies, and to learn new things. It can sometimes be challenging to understand what a customer needs, and learning to connect the business side with the IT is key to ...
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561 Hits

Hubbing and Clearing: A collaborative approach

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When Key2roam Hub was launched 16 years ago, only a few roaming relations were opened and managed by the pioneering Hub in the market. Today we proudly boast more than 450 networks and over 24,000 connections worldwide. During peak season, we manage over 2.1 million happy roamers using our connections.  In my role as EVP of both Hubbing and Cl...
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563 Hits

From customer to colleague: what I've learnt along the way

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I have worked in the telecom industry for over 10 years. Most recently, I was working as a Roaming Manager, and my old company purchased the majority of services and applications from Comfone. Last year, I decided to make a change in my career and move from buying services from Comfone to selling for Comfone. This offered not only a challenging car...
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485 Hits

4 tips for providing great customer service

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The aim of this blog post is to explain the skills and techniques that I have learnt over the years as well as the way that I use them to provide great customer service. My background is actually in hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applic...
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422 Hits