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Overcoming challenges: providing an international company with new hardware during COVID-19

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In this blog, I will discuss the challenges our company faced when procuring new laptops and other hardware to our colleagues around the world during a global pandemic, and how we overcome these challenges to reach success.    What drives a company forward? There are many different things that drive a company forward, and help to create s...
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904 Hits

Switzerland, innovation and Comfone

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I am originally from Spain, and my path led me to Switzerland when I married a Swiss guy. I have to admit that before I moved here, the only things I knew about this country were clichés… cows, chocolate, mountains, punctuality… But, once I started to live here and got to know the place better, I realised that this small country has way more to off...
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340 Hits

Staying positive during a pandemic

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March 2021 marks a year since Switzerland first locked down to prevent the spread of Covid-19. A lot has changed in this time, and we have all had to find new ways to cope. For me, I have learnt to accept the situation, and do the best with what I have got. Positive thinking has been vital! In this blog I will share the good things that I have disc...
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1009 Hits

Connection, communication and Comfone

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As they say in German, 'Der rote Faden' (or red thread) signifies a "coincidental recurring theme". In nature as in life, I am aware of the same constant themes. Communication, connection, inter-connection, constant evolution, endings and beginnings, growth and sustainability, resilience and creativity are the themes that run through our lives, whi...
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663 Hits

Iryna's advice on how to become more successful in international sales

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In this blog, I discuss my 20 years of experience in the Telco industry, discuss what I have learnt and provide some tips on how to be a successful businessperson.   A brief history of telecommunications During the 1990s there was an international trend towards liberalisation in the telecommunications market. Before that, most countries in the...
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  731 Hits
731 Hits

What does a developer do?

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I work at Comfone as a software developer and enjoy developing new features. One of my favourite things about my job is the opportunities it provides to work with many different technologies, and to learn new things. It can sometimes be challenging to understand what a customer needs, and learning to connect the business side with the IT is key to ...
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808 Hits

Hubbing and Clearing: A collaborative approach

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When Key2roam Hub was launched 16 years ago, only a few roaming relations were opened and managed by the pioneering Hub in the market. Today we proudly boast more than 450 networks and over 24,000 connections worldwide. During peak season, we manage over 2.1 million happy roamers using our connections.  In my role as EVP of both Hubbing and Cl...
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965 Hits

From customer to colleague: what I've learnt along the way

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I have worked in the telecom industry for over 10 years. Most recently, I was working as a Roaming Manager, and my old company purchased the majority of services and applications from Comfone. Last year, I decided to make a change in my career and move from buying services from Comfone to selling for Comfone. This offered not only a challenging car...
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726 Hits

4 tips for providing great customer service

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The aim of this blog post is to explain the skills and techniques that I have learnt over the years as well as the way that I use them to provide great customer service. My background is actually in hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applic...
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644 Hits

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