Customer Service

Hubbing and Clearing: A collaborative approach

Wednesday, 25 March 2020

Roberto Lima

Comfone Blog

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When Key2roam Hub was launched 16 years ago, only a few roaming relations were opened and managed by the pioneering Hub in the market. Today we proudly boast more than 450 networks and over 24,000 connections worldwide. During peak season, we manage over 2.1 million happy roamers using our connections. In my role as EVP of both Hubbing and Cl...

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Key2roam Hub Roaming Customer Service Communication Roaming Hub Financial Clearing Data Clearing

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From customer to colleague: what I've learnt along the way

Wednesday, 11 March 2020

Jeannette Gerard

Comfone Blog

I have worked in the telecom industry for over 10 years. Most recently, I was working as a Roaming Manager, and my old company purchased the majority of services and applications from Comfone. Last year, I decided to make a change in my career and move from buying services from Comfone to selling for Comfone. This offered not only a challenging car...

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Customer Service Communication Roaming Hub International

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Roaming the Plains of Serengeti with a mobile phone

Wednesday, 19 February 2020

Derek Moser

IPX Blog

"What do you do for a living?" "I do roaming!" "Aha…. (long pause) …. so like a nomad on the plains of Serengeti." "Well ah, something like that yes, but with a mobile phone." "Mobile phone, what's that?" "Well ah, hmmm, where do I start…?" 'Roaming' used to mean to move about or travel aimlessly. Then in the early 90s, we were gifted with mobile p...

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5G IoT "Monetisation" BigData CostCutting Roaming Customer Service IPX

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4 tips for providing great customer service

Wednesday, 05 February 2020

Florian Bossert

Key2roam Hub Blog

The aim of this blog post is to explain the skills and techniques that I have learnt over the years as well as the way that I use them to provide great customer service. My background is actually in hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applic...

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