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Implementing SCRUM at Comfone: a success story

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I am the EVP Development at Comfone. Part of my role involves achieving the best possible results for customers by coming up with more effective ways of working. Although we often work behind the scenes, Development is a really important component of Comfone. Focusing on this area can create more efficiency and agility, allowing us to do more with ...
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115 Hits

Virtualisation at Comfone

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Technology moves fast at Comfone. During the first half of 2020, Comfone engineers migrated Comfone's core DRAs and core STPs to a new generation platform. Performing four large-scale "hot swap" operations in less than 6 months requires thorough preparation, Swiss timing, precision, execution, and bright solutions when things do not happen as plann...
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4 tips for providing great customer service

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The aim of this blog post is to explain the skills and techniques that I have learnt over the years as well as the way that I use them to provide great customer service. My background is actually in hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applic...
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358 Hits

Comfone’s NOC Team in a nutshell

comfone-noc-laptop Comfone’s NOC Team in a nutshell
I really enjoy my job working as part of Comfone's NOC team because every day provides new challenges to overcome on behalf of our customers. We are exposed to a wide range of companies and different situations, keeping the job fresh and interesting. In case of any issue or request from any Comfone customer around the world, we are always available...
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351 Hits