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Hubbing and Clearing: A collaborative approach

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When Key2roam Hub was launched 16 years ago, only a few roaming relations were opened and managed by the pioneering Hub in the market. Today we proudly boast more than 450 networks and over 24,000 connections worldwide. During peak season, we manage over 2.1 million happy roamers using our connections.  In my role as EVP of both Hubbing and Cl...
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246 Hits

4 tips for providing great customer service

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The aim of this blog post is to explain the skills and techniques that I have learnt over the years as well as the way that I use them to provide great customer service. My background is actually in hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applic...
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225 Hits

Borderless Connectivity

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5G is the fifth generation mobile communication standard, providing very high speeds with very low latency. As it becomes more embedded, it will change the world as we find it by bringing connectivity to billions of IoT (Internet of Things) devices. This is set to revolutionize many tech areas such as Augmented Reality, Virtual Reality, Robotics an...
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360 Hits