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Iryna's advice on how to become more successful in international sales

In this blog, I discuss my 20 years of experience in the Telco industry, discuss what I have learnt and provide some tips on how to be a successful businessperson.   A brief history of telecommunications During the 1990s there was an international trend towards liberalisation in the telecommunications market. Before that, most countries in the...
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Growing our garden of services and applications

Comfone-garden-software-developer Growing our garden of services and applications
In this blog, I will discuss my role as a Software Developer at Comfone. This will give you some insights into what we do, how we do it and what makes us different. I will also discuss one of my current projects working on DIOT and explain how it can support your Financial Clearing service. On Monday, I wrote about my love of gardening, and how wit...
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Virtualisation at Comfone

Technology moves fast at Comfone. During the first half of 2020, Comfone engineers migrated Comfone's core DRAs and core STPs to a new generation platform. Performing four large-scale "hot swap" operations in less than 6 months requires thorough preparation, Swiss timing, precision, execution, and bright solutions when things do not happen as plann...
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Will roaming end?

Is this the end of roaming? For over 10 years, some telecom and roaming market professionals have been telling me that roaming is about to end. They comment on how 'EU IOTs would jeopardize the market, SS7 is obsolete, pricing erosions will drop all revenues, SMS product life was over, commoditization of services would deeply affect our industry' a...
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What does a developer do?

I work at Comfone as a software developer and enjoy developing new features. One of my favourite things about my job is the opportunities it provides to work with many different technologies, and to learn new things. It can sometimes be challenging to understand what a customer needs, and learning to connect the business side with the IT is key to ...
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Hubbing and Clearing: A collaborative approach

When Key2roam Hub was launched 16 years ago, only a few roaming relations were opened and managed by the pioneering Hub in the market. Today we proudly boast more than 450 networks and over 24,000 connections worldwide. During peak season, we manage over 2.1 million happy roamers using our connections.  In my role as EVP of both Hubbing and Cl...
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From customer to colleague: what I've learnt along the way

I have worked in the telecom industry for over 10 years. Most recently, I was working as a Roaming Manager, and my old company purchased the majority of services and applications from Comfone. Last year, I decided to make a change in my career and move from buying services from Comfone to selling for Comfone. This offered not only a challenging car...
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Financial Clearing at Comfone: the ultimate in high end services

I have worked in the Financial Clearing team at Comfone for 5 years, and in this time I have learnt a great deal. In this blog post, I will explain a little about the FC service at Comfone, and provide insights into how we support our customers. Comfone's Financial Clearing service is well embedded into our Key2roam Platform (consolidating Comfone'...
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Roaming the Plains of Serengeti with a mobile phone

"What do you do for a living?" "I do roaming!" "Aha…. (long pause) …. so like a nomad on the plains of Serengeti." "Well ah, something like that yes, but with a mobile phone." "Mobile phone, what's that?" "Well ah, hmmm, where do I start…?" 'Roaming' used to mean to move about or travel aimlessly. Then in the early 90s, we were gifted with mobile p...
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4 tips for providing great customer service

The aim of this blog post is to explain the skills and techniques that I have learnt over the years as well as the way that I use them to provide great customer service. My background is actually in hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applic...
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