Meet Comfone
@ MWC19
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Vladimir Pozniak
Sales Director Eurasia
Tel. +41 79 725 12 97
Giovanni Russiniello
Sales Director EMEA
Tel. +41 79 228 19 18

Rodney Gaines
Sales Director EUR
Tel. +41 79 343 62 75

Derek Moser
Director Business Development
Tel. +41 79 330 33 76

Meet Comfone at

WAS#9

8 - 11 April, Kuala Lumpur, Malaysia

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Ticketing System

The ticketing system is fully integrated into Pulse and helps to keep track about issues, requests and tasks. The system knows relevant information about users, operators and services. This helps to avoid human error, to be accurate and consistent with the data.

A ticket is characterized with three important attributes:

  1. Ticket-Type
  2. Priority
  3. Ticket-Status

All comments related to a ticker can be done via chat function, which also allows the uploading and downloading of documents. Whenever there is a change in the ticket, i.e. a new chat entry, a change of a detail field or add/remove team member, an automatic e-mail notification will be sent to the watchers defined in the team list.

Ticketing System Workflow

Figure 1: Ticket Workflow

Ticket-Type

Currently, there are two Ticket-Types available:

  • Incident
  • Inquiry
Priority

Three priorities are available:

  • Minor
  • Major
  • Critical
Ticket-Status

The ticket status shows the current state in the workflow:

  • Open
  • In Progress
  • Resolved
  • Closed

 

 

Service features

Chatter

This function is used to post comments and to upload and download files. Each change in the ticket detail will generate an automatic entry in the chat.

Each post will generate an automatic e-mail notification to the watchers defined in the team list.

Pulse users, which have published their business card, can be notified individually by including their contact mention in the chat (e.g. @daniel).

The special contact mention @Team will notify all team members, independent of the Watch settings.

Ticket Details

In specific sections, detail information related to the ticket can stored.

A change of a detail field will generate an automatic e-mail notification to the watchers defined in the team list.

Attachment

All previous uploaded attachments in the chatter, can be downloaded from a list of documents.

Team

The team list defines the Pulse users getting an e-mail notification in case of a change of the related ticket (watcher).

The creator of the ticket as well as Comfone will be added automatically to the team list of each ticket.

Further members can be added individually to the team in order to enable/disable the e-mail notification.

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Figure 2: Chatter

 

 

Chat and exchange ideas

The Comfone Projects App allows users to interact in all relevant ongoing projects with Comfone. The app provides an overview of all open projects, a Chat function, document upload option and the possibility to add selected team members to each individual project.

The Comfone Projects App offers users the option to chat with team members from both the customer side and from the Comfone team. The chat function includes the possibility to send notification emails to project team members. The project owner can define who is in the project team by adding and removing members under the “Team” tab. Team members can also upload files and documents to the project which are then visible to the project team in both the chat feed and the “Documents” tab.

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Instant Access to your Key2roam Platform Setup

The Key2roam Gateway is a key element of the Key2roam Platform and represents the technical infrastructure that facilitates all services. The app of the same name provides access to the Key2roam Gateway via Pulse.

key2roam platform

Figure 1: The Key2roam Gateway as key element of the Key2roam Platform

 

 

Access to Key2roam Gateway Configuration

Get insights on the optimised IR.21 / IR.85 database

Another great asset of the Key2roam Gateway App is the integrated access to the IR.21 / IR.85 database. Within the various tables you will find what is configured within our systems or be able identify a roaming partner in case you only have partial information at hand.

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Figure 2: Connection Overview tab within the Key2roam Gateway App

 

 

A multitude of data and features at your fingertips

The Key2roam Gateway provides instant access to the current configuration of the network functions – the Key2roam Platform service engines. The App simplifies the Roaming Coordinators’ daily business by presenting the data in a user-friendly, easily accessible format, including but not limited to:

  • Connection status per partner network and service
  • Current setup based on optimised IR.21 data
  • List of barred IMSIs

In addition to that the App provides some helpful features that include:

  • Search functionality to lookup partner networks
  • Direct integration to other Apps e.g. Signalling Tracing

 

 

Quick Search and integrated Shortcuts

Get your questions answered within seconds

On the home page of the Key2roam Gateway App you will find a smart shortcut leading you directly to various available tools within the Pulse environment, providing deep insight into what you’ve been looking for. A key element of the site is the Quick Search function that allows users to perform a search for different network information and will guide them directly to the relevant data record in the IR.21 / IR.85 database or the corresponding roaming connection, if available.

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Figure 3: Integration with Signalling Tracing App

 

 

Analyse your Setup

Connections – What is commercial and what is currently under implementation or testing?

The Key2roam Gateway App presents a global list of all networks that have a connection with your company via the Key2roam Platform. Using the filtering, sorting detail drill-down features on the grid allows users to quickly analyse their current setup and status of a particular connection.

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Figure 4: Connection Overview tab within the Key2roam Gateway App

 

 

Charge, screen and track SMS sent to your subscribers

The Comfone SMS Gateway is an SMS Filtering and Firewall Solution. It is strategically hosted by Comfone in the SS7 Signalling-Cloud and can therefore be efficiently combined with Comfone’s International SS7 SCCP Signalling Service. This perfect combination alleviates any necessity to install a local onsite SMS Filtering solution, which typically includes high maintenance, expensive hardware with high CAPEX outlays.

Other features of the Comfone SMS Gateway include:

  • classification of A2P and P2P SMS traffic
  • creation of SMS Interworking Bulk Files for the direct feed to Comfone's Financial Clearing Service for SMS Interworking invoicing and settlement

The Comfone SMS Gateway Service is a Mobile Operator’s key to monetising A2P SMS traffic.

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Global presence

Comfone has regional offices around the globe. Click here to find your regional representative.

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Contact us

For any questions or to schedule a meeting, contact our events team at events@comfone.com

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