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Data Management Services

Sophisticated Big Data Management

DMS is the intelligent evolution of the Key2roam Platform and the culmination of Comfone’s Big Data innovations.

Offering insights into both operational and commercial performance of your roaming network via user-friendly, interactive apps, Comfone’s state-of-the-art Data Management Services provide all the business intelligence required for future growth and increased profitability of your roaming business.

Gain complete transparency across all roaming data channels, reveal hidden costs and capture new revenues by utilizing Comfone’s suite of DMS apps today!

Rui Ribeiro
Rui Ribeiro
Technical Product Manager

The DMS is a vehicle that places our customers in the driving seat for them to revolutionise their roaming business. Not only does it make Big Data accessible, it allows the monetisation of it.
With DMS your Data can be analysed for insights that lead to better decisions and strategic business moves.

Unmute Silent Roamers

Take control of your roaming business and capture new revenues by identifying your silent roamers and targeting them with attractive roaming packages.
Grow your roaming business into this vast segment by developing tailor-made queries and powerful reports to empower your targeted marketing and sales campaigns.


Comfone’s suite of DMS apps - Vantage


Utilise this comprehensive Vantage point to observe your important business KPIs. Stay on top of your roaming business with this App. An interactive world map displays all critical issues. Define your own thresholds to get automated notifications.

Ticketing System

The ticketing system is fully integrated into Pulse and helps to keep track about issues, requests and tasks. The system knows relevant information about users, operators and services. This helps to avoid human error, to be accurate and consistent with the data.

A ticket is characterized with three important attributes:

  1. Ticket-Type
  2. Priority
  3. Ticket-Status

All comments related to a ticker can be done via chat function, which also allows the uploading and downloading of documents. Whenever there is a change in the ticket, i.e. a new chat entry, a change of a detail field or add/remove team member, an automatic e-mail notification will be sent to the watchers defined in the team list.

Ticketing System Workflow

Figure 1: Ticket Workflow


Currently, there are two Ticket-Types available:

  • Incident
  • Inquiry

Three priorities are available:

  • Minor
  • Major
  • Critical

The ticket status shows the current state in the workflow:

  • Open
  • In Progress
  • Resolved
  • Closed



Service features


This function is used to post comments and to upload and download files. Each change in the ticket detail will generate an automatic entry in the chat.

Each post will generate an automatic e-mail notification to the watchers defined in the team list.

Pulse users, which have published their business card, can be notified individually by including their contact mention in the chat (e.g. @daniel).

The special contact mention @Team will notify all team members, independent of the Watch settings.

Ticket Details

In specific sections, detail information related to the ticket can stored.

A change of a detail field will generate an automatic e-mail notification to the watchers defined in the team list.


All previous uploaded attachments in the chatter, can be downloaded from a list of documents.


The team list defines the Pulse users getting an e-mail notification in case of a change of the related ticket (watcher).

The creator of the ticket as well as Comfone will be added automatically to the team list of each ticket.

Further members can be added individually to the team in order to enable/disable the e-mail notification.

chatter image

Figure 2: Chatter



Chat and exchange ideas

The Comfone Projects App allows users to interact in all relevant ongoing projects with Comfone. The app provides an overview of all open projects, a Chat function, document upload option and the possibility to add selected team members to each individual project.

The Comfone Projects App offers users the option to chat with team members from both the customer side and from the Comfone team. The chat function includes the possibility to send notification emails to project team members. The project owner can define who is in the project team by adding and removing members under the “Team” tab. Team members can also upload files and documents to the project which are then visible to the project team in both the chat feed and the “Documents” tab.




Instant Access to your Key2roam Platform Setup

The Key2roam Gateway is a key element of the Key2roam Platform and represents the technical infrastructure that facilitates all services. The app of the same name provides access to the Key2roam Gateway via Pulse.

key2roam platform

Figure 1: The Key2roam Gateway as key element of the Key2roam Platform



Access to Key2roam Gateway Configuration

Get insights on the optimised IR.21 / IR.85 database

Another great asset of the Key2roam Gateway App is the integrated access to the IR.21 / IR.85 database. Within the various tables you will find what is configured within our systems or be able identify a roaming partner in case you only have partial information at hand.

k2r gateway2

Figure 2: Connection Overview tab within the Key2roam Gateway App



A multitude of data and features at your fingertips

The Key2roam Gateway provides instant access to the current configuration of the network functions – the Key2roam Platform service engines. The App simplifies the Roaming Coordinators’ daily business by presenting the data in a user-friendly, easily accessible format, including but not limited to:

  • Connection status per partner network and service
  • Current setup based on optimised IR.21 data
  • List of barred IMSIs

In addition to that the App provides some helpful features that include:

  • Search functionality to lookup partner networks
  • Direct integration to other Apps e.g. Signalling Tracing



Quick Search and integrated Shortcuts

Get your questions answered within seconds

On the home page of the Key2roam Gateway App you will find a smart shortcut leading you directly to various available tools within the Pulse environment, providing deep insight into what you’ve been looking for. A key element of the site is the Quick Search function that allows users to perform a search for different network information and will guide them directly to the relevant data record in the IR.21 / IR.85 database or the corresponding roaming connection, if available.

k2r gateway2

Figure 3: Integration with Signalling Tracing App



Analyse your Setup

Connections – What is commercial and what is currently under implementation or testing?

The Key2roam Gateway App presents a global list of all networks that have a connection with your company via the Key2roam Platform. Using the filtering, sorting detail drill-down features on the grid allows users to quickly analyse their current setup and status of a particular connection.

k2r gateway4

Figure 4: Connection Overview tab within the Key2roam Gateway App



Charge, screen and track SMS sent to your subscribers

The Comfone SMS Gateway is an SMS Filtering and Firewall Solution. It is strategically hosted by Comfone in the SS7 Signalling-Cloud and can therefore be efficiently combined with Comfone’s International SS7 SCCP Signalling Service. This perfect combination alleviates any necessity to install a local onsite SMS Filtering solution, which typically includes high maintenance, expensive hardware with high CAPEX outlays.

Other features of the Comfone SMS Gateway include:

  • classification of A2P and P2P SMS traffic
  • creation of SMS Interworking Bulk Files for the direct feed to Comfone's Financial Clearing Service for SMS Interworking invoicing and settlement

The Comfone SMS Gateway Service is a Mobile Operator’s key to monetising A2P SMS traffic.

cash register



Monitor Permanent Roamers

Establish a fair roaming policy on your network and monitor your and your partners’ Permanent Roamers.
Manage your discount agreements with accuracy by leveraging the precision of your Permanent Roamers reports.


Comfone’s suite of DMS apps - iQuery


Define your own queries to access the CDR, Signalling, IMSI and other Data Marts to create your own Data Marts. You don’t need to be a SQL expert. Simply build your own queries within the integrated GUI. For further analysis, use the Pulse Apps or export the data (Excel, csv). All is fully embedded within Comfone’s Data Management Service.
Detect all IoT/M2M traffic

Comfone’s DMS apps offer transparency across your subscriber data allowing you to identify otherwise undetected M2M / IoT traffic in your network.
Monetize IoT / M2M traffic already being transmitted via your network today!


Comfone’s suite of DMS apps - Profiler


Identify the different segments and profiles of your inbound and outbound roamers with this value added service. Recognise your silent roamers and take measures to get more active roamers and grow your business. Visualize the segmentations of your roamers like surfers, receivers, messengers, potentials and high value users with patterns.
Sponsored Roaming subscribers unveiled!

Apply the power of Big Data analytics to detect traffic from Sponsored Roaming subscribers in your network.
Utilize this otherwise hidden intelligence as a powerful tool during your negotiations with roaming partners.


Comfone’s suite of DMS apps - Hawkeye


The App allows you to monitor the condition of your roaming network based on individual or combined SS7, Diameter and GTP-C signalling transaction KPIs. Identify the status near real time. An interactive world map serves as the basis for analysis with thresholds and powerful drill-down functions.

Global presence

Comfone has regional offices around the globe. Click here to find your regional representative.


Contact us

For any questions or to schedule a meeting, contact our Sales Support team at