How I build my team
As CCO, I manage a diverse team of 12 sales people and 4 marketing and communications representatives. The members of my team come from a variety of backgrounds, cultures and industries, and I believe this is key to our success. I also believe that it demonstrates the fact that ‘your typical salesperson’ does not exist. […]
Virtualisation at Comfone
Technology moves fast at Comfone. During the first half of 2020, Comfone engineers migrated Comfone’s core DRAs and core STPs to a new generation platform. Performing four large-scale “hot swap” operations in less than 6 months requires thorough preparation, Swiss timing, precision, execution, and bright solutions when things do not happen as planned. The last […]
Implementing SCRUM at Comfone: a success story
I am the CDO at Comfone. Part of my role involves achieving the best possible results for customers by coming up with more effective ways of working. Although we often work behind the scenes, Development is a really important component of Comfone. Focusing on this area can create more efficiency and agility, allowing us to […]
What does a developer do?
I work at Comfone as a software developer and enjoy developing new features. One of my favourite things about my job is the opportunities it provides to work with many different technologies, and to learn new things. It can sometimes be challenging to understand what a customer needs, and learning to connect the business side with the IT […]
Hubbing and Clearing: A collaborative approach
When Key2roam Hub was launched 16 years ago, only a few roaming relations were opened and managed by the pioneering Hub in the market. Today we proudly boast more than 450 networks and over 24,000 connections worldwide. During peak season, we manage over 2.1 million happy roamers using our connections. In my role as EVP of both Hubbing and Clearing, […]
From customer to colleague: what I’ve learnt along the way
I have worked in the telecom industry for over 10 years. Most recently, I was working as a Roaming Manager, and my old company purchased the majority of services and applications from Comfone. Last year, I decided to make a change in my career and move from buying services from Comfone to selling for Comfone. This offered not only […]
Financial Clearing at Comfone: the ultimate in high end services
I have worked in the Financial Clearing team at Comfone for 5 years, and in this time I have learnt a great deal. In this blog post, I will explain a little about the FC service at Comfone, and provide insights into how we support our customers. Comfone’s Financial Clearing service offers services to a range of roaming partners across […]
Roaming the Plains of Serengeti with a mobile phone
“What do you do for a living?” “I do roaming!” “Aha…. (long pause) …. so like a nomad on the plains of Serengeti.” “Well ah, something like that yes, but with a mobile phone.” “Mobile phone, what’s that?” “Well ah, hmmm, where do I start…?” ‘Roaming‘ used to mean to move about or travel aimlessly. […]
4 tips for providing great customer service
The aim of this blog post is to explain the skills that I have learnt over the years to provide great customer service. My background is actually hotel management, and although this might sound worlds away from the roaming business, I find that many of the skills I learnt in my studies are applicable to […]
Comfone’s NOC Team in a nutshell
I really enjoy my job working as part of Comfone’s NOC team because every day provides new challenges to overcome on behalf of our customers. We are exposed to a wide range of companies and different situations, keeping the job fresh and interesting. In case of any issue or request from any Comfone customer around the […]