Financial Clearing
Providing a wealth of experience
Comfone’s Financial Clearing service offers open minded and flexible solutions. Above all, it is our goal to support the needs of our customers.
Our portfolio of applications provides you with both the autonomy to take FC services into your own hands, whilst giving reassurance that Comfone is there to offer support where required.
How we serve our customers
Swiss precision and quality
Comfone headquarters are located in Bern, Switzerland, and our Swiss identity influences our services.
We are 100% independent and neutral, with no affiliations to any group. As a result of this, our objectivity is highly valued by our customers.
The Comfone Financial Clearing team provide top quality service without compromise. Our operational team has always been based in Switzerland, so consequently we benefit from both the secure Swiss banking systems and bank account structures.
Over 25 years of experience
We have over 25 years of Financial Clearing experience.
Most of Comfone’s FC staff have worked here for many years, and as a result of this longevity, they bring specific expertise.
We constantly deliver great quality, and the industry as a whole has been moulded by our consistently high standards.
To sum up, we are proud of how our FC experts have helped to shape the GSMA standards.
Dedicated attention to service
Comfone’s FC team combines a fully technical approach with individual customer support and customised solutions.
Our service follows the sun in order to provide 24-hour support, 7 days a week and 365 days per year with staff based in Switzerland, USA, Guatemala, Romania, Spain, Croatia, Malaysia and Thailand.
Comfone staff speak over 40 languages, and we support you in your own language as far as possible. Above all, our team are there to support you with processes from beginning to end.
Individual autonomy
Through access to our FC service, you are given the opportunity to treat the service similarly to your own personal online banking.
You can be confident that our service apps have been created with you in mind, providing you with user-friendly solutions to all of your FC questions and queries.
In short, you can feel reassured that this individual autonomy is paired with full technical and personal support, making Comfone unique in the industry.
Main Features
Comfone have performed around 50% of the entire industry’s clearing migrations over the past seven years.
This organic growth demonstrates our customers recognition of our commitment to providing the highest quality service and great customer care.
We process both outgoing payments to partners and incoming payments to customers on a daily basis.
This independence from payment cycles secures better management of accruals and ensures a steady cash flow.
It also allows for the quicker identification and resolution of any potential issues or disputes.
Nobody knows your roaming business better than you do.
Our ePayments function allows you to use your FC service in a similar way to any personal online banking service. You gain autonomy, and we maintain our high level of technical support for peace of mind.
Comfone processes payments daily for both outgoing and incoming payments. By definition we do not impose any cycle-based processes for payments, serving our customers through transparency and integrity.
At Comfone, we believe that great customer service is the foundation of our success. We are proud to have won ROCCO’s ‘Customer Service Leader’ and ‘Financial Clearing Leader’ awards for the past eight years, displaying our dedication to our customers.
Apps
ePayments
Comfone offers FC customers access to the ePayments function, allowing real-time handling of Financial Clearing Payments. Developed 100% in-house and fully customized to meet our customers’ needs.
RTDR Tracing
An interactive application that provides FC customers with full transparency of the RTDR interface in between the acting DCH and Comfone’s FC environment.
Financial Tracker
Provides insights into the complete financial statement based on real-time data:
⦁ Income statement
⦁ Balance sheet
⦁ Ledger report
Supports single and multi-network scenarios.
Connect with us
After all, that’s what we do. Contact us to learn more about our products and services.
We’re available to answer and discuss product details. Any questions?